Frequently Asked Qeuestions

When will my order ship?
All orders (of in stock items only) placed Mon-Fri before 2pm EST will ship the same business day. Orders placed after 2pm EST will ship the next business day. Orders placed after 2pm EST on Friday, will ship the following Monday. We are closed on all national holidays, so no shipping will be done on those days. It will ship the following business day.

What is the return policy?
We have a 14 day return policy, and a 1 Year exchange policy. Certain restrictions apply. Please visit the Terms of Sale page for complete details.

How long is the warranty?
All products we sell comes complete with a 1 Year Warranty. We sell quality products, but in the rare event that a product fails within the warranty period, we will gladly exchange the defective product for you.
Please visit the Terms of Sale page for complete details.

Where do you ship?
We ship ground or air packages to all 50 US states and Canada. Additional shipping charges may be incurred on all orders sent to Alaska, Hawaii, and Puerto Rico. We do not ship to APO/, FPO and P O Box addresses.

Do I have to pay sales tax?
We collect sales tax from you only if we are shipping to an address in NJ.

How do I redeem the promotional offer which I received?
All coupons are redeemed during checkout by entering the redemption code, or coupon code.

Can I pick-up my order?
Sorry we do not have pick ups.

What if I receive a defective product?
Please contact us at service@discoverlaptops.com to send us the defective unit, and we will send a replacement product upon inspection and receipt of the defective unit. All defective returns must be pre-authorized by discoverlaptops.com. Unless specifically authorized in advance by e-mail, merchandise must be complete and repacked in the original packing material.

What if I don't like the product as much as I'd hoped?
If you are not completely satisfied with your product, you may return it within 14 days of receipt for a refund. You will receive a full merchandise refund minus a 15% restocking fee. All returns must be pre authorized by discoverlaptops.com. Please contact us in advance at service@discoverlaptops.com. Return shipping is the responsibility of the customer. Merchandise must be repacked in the original packing material and be complete.